Shipping policy

SHIPPING POLICY

Last updated: 8 September 2026

This Shipping Policy applies to orders placed with Tango Lima Limited, trading as Dive360.

Tango Lima Limited
Trading as: Dive360
NZBN: 9429046325273
50 Cross Road
Tauranga 3110
New Zealand

Email: hello@dive360.co.nz
Phone: +64 7 578 4050

Nothing in this Shipping Policy limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand law.

1. Where we ship

At launch, Dive360 ships orders to addresses within New Zealand only.

We do not currently offer international shipping through the Dive360 online store.

If international shipping is introduced in the future, this policy and our checkout information will be updated accordingly.

2. Order processing

We aim to process orders as promptly as reasonably practicable.

Processing time may vary depending on:

product availability;
order volume;
supplier availability;
payment or order verification requirements;
weekends and public holidays; and
circumstances outside our reasonable control.

Orders placed on weekends or public holidays may not begin processing until the next business day.

If there is a significant issue affecting your order, we will contact you where reasonably practicable.

3. Shipping charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

The amount charged may depend on factors including:

delivery address;
rural delivery;
parcel size or weight;
oversized or bulky products; and
the delivery service selected where more than one option is available.

Any applicable shipping charge will be shown before you confirm and pay for your order.

From time to time, Dive360 may offer free-shipping promotions or thresholds. Any applicable conditions will be displayed on the website or at checkout at the time of purchase.

4. Delivery timeframes

Delivery timeframes displayed on our website or provided during checkout are estimates unless Dive360 expressly agrees to deliver your order by a particular date or within a particular period.

Actual delivery times may be affected by:

destination;
rural delivery;
courier network delays;
weather;
public holidays;
unusually high order volumes; or
other circumstances outside our reasonable control.

Where Dive360 is responsible for delivering or arranging delivery of goods, the Consumer Guarantees Act provides a guarantee that the goods will be received within the agreed timeframe or, where no timeframe has been agreed, within a reasonable time.

Nothing in this policy removes or limits that guarantee.

5. Tracking

Where tracking is available, we may provide tracking information after your order has been dispatched.

Tracking information is supplied by the relevant courier or freight provider and may take some time to update after your parcel enters the carrier's network.

6. Delivery addresses

You are responsible for providing a complete and accurate delivery address when placing your order.

Please check your delivery information carefully before completing checkout.

If you notice an error after placing an order, contact us as soon as possible at hello@dive360.co.nz.

We will try to update the address before dispatch, but we cannot guarantee that changes can be made once an order has been processed or handed to a carrier.

Additional delivery costs caused by an incorrect or incomplete address supplied by the customer may be charged to the customer where reasonable and lawful.

7. Authority to leave

Where you request or authorise a parcel to be left unattended, the courier may leave the parcel at the location you nominate where the carrier permits this.

Please choose a reasonably secure location.

Nothing in an authority-to-leave instruction removes any rights or remedies you have that cannot lawfully be excluded.

8. Delayed, lost or damaged deliveries

Where Dive360 arranges delivery, we remain responsible for meeting our delivery obligations even though a third-party courier or freight provider physically transports the order.

If your parcel:

has not arrived within the expected timeframe;
appears to be lost;
arrives damaged; or
appears to have been delivered incorrectly,

please contact us at hello@dive360.co.nz so we can investigate.

Where a delivery issue gives rise to rights under the Consumer Guarantees Act or other applicable law, Dive360 will provide the remedy required by law.

9. Risk in the goods

Where Dive360 arranges delivery, risk in the goods does not pass to you merely because we have handed the parcel to our courier or freight provider.

Risk will generally pass when the goods are delivered to:

you;
your nominated recipient; or
a delivery location you have authorised,

subject to any rights you have under applicable New Zealand law.

10. Click & Collect

Dive360 offers Click & Collect from 50 Cross Road, Tauranga, where the option is available for the products in your order.

Please wait until you have received confirmation that your order is ready for collection before travelling to collect it.

Collection address:

Dive360
50 Cross Road
Tauranga 3110
New Zealand

When collecting an order, we may ask you to provide:

your order confirmation;
your name or order number; and
reasonable identification where required to protect against fraud or unauthorised collection.

If another person will collect the order on your behalf, please contact us if requested so we can note this against the order.

11. Products requiring special freight

Some oversized, heavy, high-value or otherwise specialised products may require different delivery arrangements.

Where this applies, any additional charge or relevant delivery information will be disclosed before you complete your purchase or discussed with you before the order is finalised.